Shipping, Privacy Policy

Terms and Conditions

Goods and Shipping

Delivery costs – Delivery to UK mainland for orders are as follows.

Standard Delivery (3-5 working days) £4.99

Express Delivery (Next working day excluding weekends) £6.99

Delivery
Subject to availability we aim to dispatch goods within 3-5 working days of receipt of your order.  Items not in stock will be dispatched as soon as possible, customer will be contacted with an estimated date of arrival. Delivery for orders over £100 is free.

Damaged/Faulty Goods
Should you receive goods that arrive damaged/Faulty you must advise us within seven days of receipt by email. The goods should be returned by a courier that issues a tracking number.  If goods are deemed faulty please return within seven days and a full refund will be given or replacement goods supplied.  All goods are inspected prior to dispatch.

Cancellation Rights
Under the UK’s “Distance Selling Regulations”, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. To cancel this contract, simply advise us in writing detailing your Name, Address and give the reason “Cancellation of Contract”.  If goods have already been dispatched then please follow our returns policy.

Returns Policy
Items can be returned within 14 days of purchase if boxed, unused and in perfect condition, whereby a refund will be given immediately upon receipt of the goods at our premises. Please ensure the goods are packaged securely and sent with a courier on a sign for service. In the event of a return the Customer is responsible for any postal charges incurred.

Statutory Rights
None of the above effects your statutory rights as a customer

Privacy Policy 
If you think that DC Sportz is not adhering to the GDPR (General Data Protection Regulations) then in the first instance you can either send an email or write to us at DC Sportz 42 Market Street Galashiels TD1 3AN.

Collection of Information
The information collected on dc-sportz-online.com is stored securely in our database and is used only to fulfil your orders. All credit & debit card details are taken and processed by our secure payment provider Pay-Pal. DC Sportz do not handle your card details and at no point have access to them. Pay-Pal notify us when a successful payment is made. We will not seek to sell, share or rent this information to others in any way which differs from what is disclosed in this statement.

Order
We collect information on our website about the purchaser’s order such as name, address and contact details. This information is used for billing purposes and to fulfill the purchaser’s order. If we have trouble processing an order, the contact information is used to get in touch with the purchaser. It is also important to note that DC Sportz does not receive or hold any credit card information for purchases at any time. DC Sportz are only notified of the payment status of each order. All credit card details that are entered into Pay-Pal are used for that single transaction only. At no time in this process does DC Sportz have any access to the purchaser’s credit card details.

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